Refund policy

Return & Exchange Policy

INTERNATIONAL RETURN POLICY 

Currently, we do not offer a return or exchange policy for international customers.
For any queries, please contact us at info@theshankhintreasures.com

If you need to cancel an order, please do so before it is shipped to receive a full refund. Once the order is shipped, it cannot be cancelled, and we will be unable to refund anything.

If a defective product is received, contact us on info@theshankhintreasures.com with your Order ID and a 360ºsnapshot of the defect within 24hrs of delivery. We will provide either a credit note or a refund for the defective product after investigation; but we will not be able to provide a replacement.

In case you face a situation as above, it is must that we need an unboxing video. Return requests without an unboxing video will not be accepted.

DOMESTIC RETURN POLICY 
CONDITIONS FOR RETURNING A PRODUCT

SAREE 
Return requests without an unboxing video will not be accepted.
contact us on WhatsApp or Email  info@theshankhintreasures.com with your Order ID and a 360ºsnapshot of the defect within 24hrs of delivery.

In case there is a defect in the product, our team will do a quality check to ensure the same. If a defect is found, the cost of the product will be refunded.

Here are the list of issues not considered defects (read more about them here):

* The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
* The uneven threads connecting the border to the body are not considered defects.
* Slubs - residual threads bundled together in tiny knots.
* Minute gaps in and around motifs.
* Dye 'bleeding' onto the pallu from the body - this is common in powerloom sarees.
* Loose threads in Bandhani sarees used for the tying and dyeing.
* Color mismatch - colors are subjective, we understand. We try to best capture the most truest colors of the saree. Despite that, due to individual device settings, the colors may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the color of a product.

These are considered defects:
* Tear in the saree
* Incorrect length (instead of what was stated),
* Missing blouse piece (if mentioned that the saree has a blouse piece)

Once we confirm that you would like to go ahead with the return, ship the products back to us within 7 days of receipt of the order. If you have any concerns regarding the duration or nature of return, feel free to email us at info@theshankhintreasures.com